Welcome to Urooj Tours & Travels Private Limited. By accessing and using our website, www.uroojtours.com, and our services, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our services for Haj and Umrah pilgrimages, provided by Urooj Tours Private Limited, founded by Arif Shaikh, Hussain Shaikh, and Qasim, based in Kandivali – West, Mumbai. Please read these terms carefully. If you do not agree with any part of these terms, please do not use our website or services.

1. Booking and Payment

1.1 Booking Process: To book a Haj or Umrah pilgrimage with Urooj Tours, you must complete the booking form available on our website. All information provided must be accurate and complete.

1.2 Payment Terms: A deposit is required at the time of booking to secure your reservation. The remaining balance must be paid in full by the specified date prior to departure. Failure to make timely payments may result in cancellation of your booking.

1.3 Payment Methods: We accept various payment methods, including bank transfers, credit/debit cards, and other payment gateways as specified on our website.

2. Cancellations and Refunds

2.1 Cancellation by Customer: If you need to cancel your booking, you must notify us in writing as soon as possible. Cancellation fees may apply, and the amount refunded will depend on the timing of the cancellation and our cancellation policy.

2.2 Cancellation by Urooj Tours & Travels: We reserve the right to cancel a pilgrimage due to unforeseen circumstances, such as safety concerns, travel restrictions, or insufficient group size. In such cases, we will offer you an alternative tour or a full refund.

2.3 Refund Process: Refunds will be processed within a reasonable timeframe. Please note that certain fees, such as visa processing fees, may be non-refundable.

3. Travel Documents and Visas

3.1 Passport and Visa Requirements: It is your responsibility to ensure that you have a valid passport and obtain the necessary visas for your pilgrimage. We provide assistance with visa applications, but the final approval is subject to the issuing authorities.

3.2 Documentation: All required travel documents, including tickets, itineraries, and accommodation details, will be provided to you prior to departure.

4. Health and Safety

4.1 Medical Conditions: You must inform us of any pre-existing medical conditions or special requirements at the time of booking. It is your responsibility to ensure that you are medically fit for travel and to carry necessary medications.

4.2 Health and Safety Guidelines: We prioritize your safety and well-being. Please follow all health and safety guidelines provided by Urooj Tours and local authorities during your pilgrimage.

5. Travel Insurance

5.1 Mandatory Insurance: Comprehensive travel insurance is mandatory for all pilgrims. Your insurance should cover trip cancellations, medical expenses, lost luggage, and other potential risks.

5.2 Proof of Insurance: You may be required to provide proof of travel insurance prior to departure.

6. Conduct and Behavior

6.1 Code of Conduct: We expect all pilgrims to conduct themselves respectfully and courteously. Any disruptive or inappropriate behavior may result in the termination of your pilgrimage without refund.

6.2 Compliance with Laws: You must comply with all local laws and regulations during your pilgrimage.

7. Limitation of Liability

7.1 Responsibility: Urooj Tours & Travels Private Limited is not liable for any injury, loss, or damage incurred during your pilgrimage, except where such injury, loss, or damage is caused by our gross negligence or willful misconduct.

7.2 Third-Party Services: We are not responsible for the acts or omissions of third-party service providers, including airlines, hotels, and transportation companies.

8. Changes to Itinerary

8.1 Itinerary Changes: While we strive to adhere to the planned itinerary, circumstances beyond our control may require changes. We reserve the right to modify the itinerary as necessary.

8.2 Notification: We will inform you of any significant changes to the itinerary as soon as possible.

9. Intellectual Property

9.1 Website Content: All content on our website, including text, images, logos, and graphics, is the property of Urooj Tours & Travels Private Limited and is protected by intellectual property laws.

9.2 Use of Content: You may not reproduce, distribute, or use any content from our website without our prior written permission.

10. Governing Law and Jurisdiction

10.1 Governing Law: These terms and conditions are governed by the laws of India.

10.2 Jurisdiction: Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts in Mumbai, India.

11. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Urooj Tours & Travels Private Limited
Kandivali- West, Mumbai
Phone: +91 9769110081
Email: support@uroojtours.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Urooj Tours & Travels Private Limited for your Haj and Umrah pilgrimage needs.

Based in the bustling heart of Kandivali West, Mumbai, we pride ourselves on being a trusted partner in your journey of faith.

At Urooj Tours & Travels, we understand that Haj and Umrah are more than just trips; they are profound spiritual journeys that require meticulous planning and heartfelt care. Our founders, with their deep-rooted values and commitment, established this company to provide you with a seamless and spiritually enriching pilgrimage experience. We are dedicated to taking care of every detail, so you can focus entirely on your worship and reflection.

Our comprehensive services cover all aspects of your pilgrimage, from travel and accommodation to guided tours and personalized support. We work with a network of reliable partners to ensure that every step of your journey is comfortable, safe, and spiritually fulfilling. Whether it’s your first pilgrimage or a return visit, our goal is to make each moment meaningful and hassle-free.

We believe in the power of personalized service. Our team of experienced professionals is always ready to assist you with any questions or special requests you might have. We prioritize your needs and strive to exceed your expectations, ensuring that your pilgrimage is a memorable and transformative experience.

Choosing Urooj Tours & Travels means choosing peace of mind. With us, you are not just another traveler; you are part of our extended family. We walk with you every step of the way, providing support and guidance, so you can embark on your spiritual journey with confidence and tranquility.

Join us at Urooj Tours & Travels Private Limited and let us be your companions on this sacred journey. Together, we will make your Haj and Umrah pilgrimage an experience of a lifetime, filled with faith, devotion, and cherished memories..