Welcome to Urooj Tours & Travels Private Limited. We are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.uroojtours.com, and use our services for Haj and Umrah pilgrimages. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you provide directly to us when you make a booking, register for our services, or contact us. This information may include, but is not limited to, your name, email address, phone number, passport details, and payment information.

1.2 Non-Personal Information: We may also collect non-personal information about your visit to our website, such as your IP address, browser type, operating system, and browsing behavior. This information is used to improve our website and services.

1.3 Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you use our website and allow us to personalize your experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

2. How We Use Your Information

2.1 Provide Services: We use your personal information to process your bookings, manage your travel arrangements, and provide you with the services you request.

2.2 Communication: We may use your contact information to send you updates, confirmations, and important information related to your pilgrimage. We may also contact you for customer service purposes or to respond to your inquiries.

2.3 Improvement and Personalization: We use non-personal information to analyze website usage, improve our services, and personalize your experience.

2.4 Marketing: With your consent, we may use your personal information to send you promotional materials, special offers, and newsletters. You can opt-out of these communications at any time by following the unsubscribe instructions included in our emails.

3. Information Sharing and Disclosure

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services. These may include airlines, hotels, transportation companies, and payment processors. We only share information necessary for them to perform their services.

3.2 Legal Compliance: We may disclose your personal information if required by law or in response to legal processes, such as court orders or subpoenas.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the new owners.

4. Data Security

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction: You have the right to access and correct the personal information we hold about you. If you would like to review or update your information, please contact us using the information provided below.

5.2 Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

5.3 Data Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions provided by law. To request data deletion, please contact us using the information provided below.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last update. Your continued use of our website and services after any changes to this policy will constitute your acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Urooj Tours & Travels Private Limited
Kandivali – West, Mumbai
Phone: +91 9769110081
Email: support@uroojtours.com